Last updated 10 June 2026
These Terms of Service ("Terms") apply when you use the RelayFBA website, request a quote, book a shipment, or use our customer portal. By using our service, you agree to these Terms. If you do not agree, please do not use the service. In these Terms, "RelayFBA", "we", "us", and "our" mean RelayFBA, and "you" means the person or business using the service.
RelayFBA coordinates freight forwarding for Amazon FBA sellers shipping from China to fulfillment centers in the United States and Canada. We arrange quoting, booking, customs documentation, and shipment coordination. Physical pickup, transport, and delivery are performed by our logistics partner and other carriers. We act as the coordinator of your shipment, not as the carrier.
You must be a business or acting on behalf of a business, and be able to enter into a binding contract, to use our service. If you create a portal account, you are responsible for keeping your login details secure and for all activity under your account. Tell us promptly if you believe your account has been used without your permission.
Quotes are estimates based on the details you provide and the rates available at the time. Unless stated otherwise, a quote is valid for 7 days. Quotes that involve currency conversion are calculated using the exchange rate applied at the time of the quote, and that rate may change before you book. A quote does not include duties, taxes, or other government charges unless we clearly state that it does. Final charges may change if the actual weight, dimensions, contents, destination, or service requirements differ from what you provided, or if costs outside our control change.
A booking is confirmed once you accept a quote and we acknowledge it. Payment is made by bank wire transfer unless we agree otherwise in writing. Charges are due as set out in your quote or invoice. We may hold, delay, or stop a shipment if payment is overdue. Bank fees and currency costs on your side are your responsibility.
You agree to:
You are responsible for the consequences of information or documents that are missing, late, or incorrect, including delays, storage, fines, and additional charges.
You may not ship goods that are illegal, dangerous, or restricted without telling us in advance and getting our written agreement. This includes, for example, counterfeit goods, weapons, items that infringe someone else's rights, and goods that are restricted for export or import. Some goods, such as products containing lithium batteries, are accepted only when they meet the applicable rules and are declared correctly. If you ship prohibited or undeclared goods, we may refuse, hold, return, or dispose of them, and you remain responsible for any cost, fine, or loss that results.
Unless your quote clearly states that duties and taxes are included, you are responsible for all duties, taxes, tariffs, and government charges on your shipment. Customs authorities may inspect, hold, or seize goods. We are not responsible for decisions made by customs or other authorities, but we will help with documentation and information where we reasonably can.
Any transit times we give are estimates, not guarantees. Shipping involves factors outside our control, such as weather, port congestion, customs processing, carrier schedules, warehouse appointments, and Amazon receiving times. We are not liable for delays caused by these factors, and a delay does not entitle you to a refund unless we have clearly agreed otherwise in writing.
To the fullest extent allowed by law, RelayFBA is not liable for indirect, incidental, or consequential losses, including lost profits, lost sales, lost rankings, or storage and fees charged by third parties. Our total liability for any claim connected to a shipment is limited to the charges you paid us for that shipment. Liability for loss of or damage to the goods themselves, where it applies, is limited to the amounts set by the carriers and the international conventions that govern the transport. Nothing in these Terms limits liability that cannot be limited by law.
If you need to make a claim about a shipment, you must tell us in writing as soon as possible and within any time limit that applies under the relevant carrier terms or transport conventions. Late claims may be refused. You must give us the information and documents we need to assess the claim.
You agree to cover our reasonable losses, costs, fines, and claims that arise from your goods, from information or documents you provided, or from your breach of these Terms.
The RelayFBA name, logo, website, and content are owned by us or our licensors and are protected by law. You may not copy, reproduce, or use them without our written permission. Content on our blog is provided for general information and is not professional, legal, or customs advice.
Our service relies on third parties, including our logistics partner, carriers, customs brokers, and Amazon. Their own terms may apply to parts of your shipment. We are not responsible for the acts or omissions of third parties beyond our reasonable control.
We may decline a booking, suspend, or end your access to the service if you breach these Terms, fail to pay, or ship prohibited goods, or where we are required to by law. You may stop using the service at any time. Charges already incurred remain payable.
The website and service are provided on an "as is" and "as available" basis. We do not promise that the website will always be available, error free, or uninterrupted. Rates, content, and information may change without notice.
These Terms are governed by the laws of the jurisdiction in which RelayFBA is established, and any dispute will be handled by the courts of that jurisdiction, unless a mandatory law in your country says otherwise. We would always prefer to resolve any issue with you directly first, so please contact us before taking any other step.
We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top of this page. By continuing to use the service after a change, you accept the updated Terms.
Questions about these Terms? Contact us at support@relayfba.com.