Last updated 10 June 2026
This Privacy Policy explains how RelayFBA ("RelayFBA", "we", "us", or "our") handles the information we collect when you visit our website, request a shipping quote, create an account in our customer portal, or ship goods with us. We keep this simple on purpose: we collect what we need to quote and move your freight, and nothing we do not need.
This policy applies to relayfba.com, our quote tool, and our customer portal at portal.relayfba.com. RelayFBA coordinates freight from China to Amazon fulfillment centers in the United States and Canada. Physical pickup, line haul, and delivery are carried out by our logistics partner, and your information is shared with that partner only to the extent needed to complete your shipment (see Section 4).
When you request a quote, contact us, or book a shipment, you may provide:
When you use our website, we may collect standard technical data such as your IP address, browser type, device information, the pages you view, and the dates and times of your visits. We use cookies and similar technologies for this (see Section 6).
We use the information we collect to:
We do not sell your personal information.
We share information only where it is needed to run the service:
Because we coordinate shipments from China to the United States and Canada, your information is processed across these countries. Data protection laws differ from one country to another. When we transfer information, we take steps appropriate to the sensitivity of the data and the requirements that apply to us.
We use cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used. You can control or block cookies through your browser settings. Some parts of the site, such as the portal login, may not work properly without them.
We keep your information for as long as needed to provide the service, maintain shipment and customs records, meet our legal, accounting, and tax obligations, and resolve disputes. When information is no longer needed, we delete it or remove the details that identify you.
We use reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, so we cannot promise absolute security, but we work to keep your information safe and to limit who can access it.
Depending on where you live, you may have the right to access the personal information we hold about you, ask us to correct or delete it, object to or limit certain uses, or receive a copy of it. You can also unsubscribe from non-essential emails at any time. To make a request, email us at support@relayfba.com and we will respond within a reasonable time.
Our website and blog may link to other sites, such as Amazon, carriers, or partners. We are not responsible for the privacy practices of those sites. Please read their policies before sharing information with them.
Our service is for businesses and is not directed at children. We do not knowingly collect personal information from anyone under the age of 16.
We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If the changes are significant, we will take reasonable steps to let you know.
If you have any questions about this policy or how we handle your information, contact us at support@relayfba.com.