I built RelayFBA after years of fighting freight forwarders that didn't understand Amazon. My team and I handle every shipment personally — no ticket systems, no offshore call centers.
What does DDP mean and why does it matter for FBA sellers?
DDP (Delivered Duty Paid) means freight, customs duties, taxes, and delivery are all included in your quote. No surprise duty bills when your shipment lands. For FBA sellers, this matters because customs delays and unexpected duty charges are two of the most common reasons inventory misses Amazon receiving appointments. DDP removes that risk from your side.
How long does shipping from China to Amazon FBA take?
It depends on the method and the season. Ocean freight typically takes 18 to 25 days door-to-door. Air freight runs 7 to 12 days. Express courier is 5 to 7 days. Add 1 to 2 weeks during Q4 peak when port congestion and FBA appointment backlogs slow everything down. We'll give you realistic timelines based on the current market when we quote, not best-case estimates.
Do you handle Amazon warehouse appointments?
Yes. We schedule FBA delivery appointments, handle the paperwork Amazon requires (carton labels, shipping plans, appointment booking), and coordinate the last-mile carrier to hit the window. This is included in every shipment. Missed appointments are one of the biggest hidden costs in FBA inbound, and we treat appointment coordination as part of the freight, not an afterthought.
Do you handle Amazon's prep requirements?
Yes. Since Amazon ended in-house prep at US fulfillment centers in January 2026, every unit has to arrive fully prepped or it gets rejected. We handle FNSKU labeling, polybagging, bundling, fragile protection, and carton labeling at our warehouse in China before the container ships. Doing prep upstream usually costs 10 to 15% less than US 3PLs and cuts rejection rates significantly.
Will I need to find a customs broker or trucking company on my own?
No. We handle the entire chain end-to-end: factory pickup in China, export customs, ocean or air freight, US import customs, duties, last-mile trucking, and the Amazon delivery appointment. One team, one point of contact, one invoice.
What if my shipment gets stuck at customs?
We handle it. Our customs team responds to holds, exam requests, or document corrections directly. You don't have to coordinate with CBP or chase paperwork. We'll keep you updated on what's happening and what the realistic release timeline looks like. We catch most issues before the cargo moves, but when something does come up, you have an operator working it on your behalf.
What documents do I need to provide?
For most shipments: commercial invoice, packing list, and your supplier's contact details. For Amazon FBA shipments, we also need your FBA shipment IDs and FNSKU labels. We handle everything else — export filings, ISF, customs entry, certificates of origin where applicable.
Get Your Rate
